Success Story: City of Roanoke, Virginia
"Being a progressive local government, we are committed to hiring the best of the best no matter where someone may live, but it really isn't cost effective to fly in several folks from all over the country for a first interview."
The Challenge: Meet a Deadline Over the Weekend
Despite a four week notice, the administration found out on a Thursday afternoon that their vendor was not able to deliver on the commitment to provide 5 videotaped interviews before the City Council was scheduled to view the tapes the following Monday morning. "Needless to say, we were not pleased" said Kelli Greer, Director of Human Resources for the city. "Not delivering the interviews on Monday morning was not an option."
The Solution: Convenient and Cost Effective Video Interviewing from HireVue
"After frantically searching the internet we found HireVue," said Greer. "A company that not only delivered the interviews on time, they did it less expensively, it was more convenient for both the job candidate and us, plus their technology has made our lives much easier."
HireVue Off-Site Interviews were used to connect the candidates from around the country with the Roanoke’s Administration and City Council. The HR staff registered with HireVue and was immediately able to build their HireVue using their internal interview guides and enter candidate’s contact information to start the process. Candidates received their webcams within 24-48 hours and completed their HireVues promptly.
The Results: 90% Decrease in Turnover and 50% Cost Savings
"We can easily view the video clips for each question answered and we can even switch between candidates to compare how each answered particular questions. Considering that our interview panel members can be located in several different buildings throughout the city, this method is much more convenient, straightforward and user friendly. HireVue can turn interviews around from candidates around the country in 72 hours or less and they cost substantially less that what we were paying our other vendor. We may have chosen HireVue in a moment of desperation, but because of the quality and ease of the services they provide, we plan on keeping them on as a partner for several interviews to come.
After the initial "desperation use" the City of Roanoke, Virginia has become one of HireVue's premier municipal clients. In subsequent rounds of hiring for other positions, Roanoke has used HireVue and achieved results that include:
- An 90% decrease in turnover time to have HireVues completed (30 days previously vs. 2-3 day turnaround with HireVue)
- A 50% cost savings in first interview costs.
- A much higher satisfaction level with the interviewing process by the City Council and City Administration.
