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“One of the things that I love about being in human resources is that the profession is constantly evolving,” Sharlyn Lauby says in her article HR is Moving People Science to Data Science - About People. “HR used to be filled with industrial and organizational psychologists and today, HR jobs are requiring data science.” So what exactly does this entail? Lauby argues that this does not mean the “H” in “HR” will disappear. Drawing from the work of Dr. Peter Cappelli, she shares a process by which HR could create more partnerships than ever before:
In other words, use technology as it is needed. Speed of adoption is not necessarily paramount, but careful adoption is. Utilize demos and pilots to get a feel for the tech. This is where the evolving HR field will really come into its own. While new tech is great, partnerships are essential for making it work. Find Sharlyn: Twitter HRbartender.com
Employee participation is important on several levels. Employees willing to participate in feedback suggestions provide valuable insight into the perspective of employees throughout your organization. “It isn’t that employees are unwilling to offer suggestions, they just don’t feel as though there is a comfortable avenue for it,” Brittni Brown explains. “It is critical for managers and HR personnel to establish clear communication channels.” She details five benefits you can expect from opening avenues of communication and promoting employee participation:
While it might be challenging to open those lines of communication initially, expect a torrent of productive feedback once you do.
Decisions by leadership make the world go round. Running the minutia of an organization by committee is impossible, so the decisions of a few leaders can have reverberating consequences. Meghan Biro provides five ways to shift to a better model of leadership.
Above all, hone your self-awareness. Self-awareness and authenticity at the leadership level drive self-awareness and authenticity throughout the organization- and such a culture drives the most remarkable decisions. Find Meghan: Twitter TalentCulture.com
At this point, corporate holiday parties are expected. But often there is not a budget to match. Jessica Thiefels provides five innovative, inexpensive ways to make your employees feel special.
Find Jessica: Twitter
We’ve been told that the customer is always right since what seems like the beginning of time. And why not? Leaders in customer service outperform the Fortune 500 by 20%. Tracy Maylett contends that this is a bit of a misnomer. “Only 37% of businesses surveyed said they were ‘able to tie customer experience activities to revenue and/or cost savings,’” he explains. “The degree to which your employees are nurtured and cared for dictates the degree to which your customer experience efforts will bear fruit.” After all, it is the front-end employee who dictates the customer experience. A single disgruntled employee can shatter an organization’s expensive investments training, branding, and customer experience. “The customer experience is the result of engagement and behaviours of your employees,” Maylett says. “Indifferent employers mean indifferent employees. Indifferent employees create indifferent customers. This can only ring more true as social media provides ever increasing interconnectivity. Find Tracy: LinkedIn