Hilton Worldwide completes more than 2,000 interviews a month with a 94% candidate satisfaction rate. “Having a positive candidate experience is a key objective to our process,” Moses comments. “We want our candidates to become guests at hotels and we want the candidate experience to be as positive as a guest experience.”
Hilton Worldwide measures candidate satisfaction through a Net Promoter Score, a standard operating metric that measures overall feedback in the market.
“Our NPS is currently a 72 which is truly unheard of in this industry. The average NPS in the hospitality industry is 32. This is something that is recognized across our executives who see NPS as a powerful distinction for our brand,”says Moses.
Digital recruiting has been essential to Hilton Worldwide’s key talent management objectives. “We’ve embraced HireVue’s full Talent Interaction Platform by utilizing it for social sourcing. We have gotten more candidates in front of us than we ever would have using any other resource. We have immediate access to global talent,” adds Moses.
“We realized a full return on our investment with HireVue in just the first few weeks. This was particularly evident with our executive panel interviews. The ROI metrics are a ‘no brainer’ and we’ve probably saved close to seven figures in a matter of months,” explains Moses.
“Recruiters are completing up to 30 interviews in a day and have completely embraced the simplicity and objectivity. What I had three recruiters doing in a month, I had one do in a week and a half,” says Moses.
One of the biggest areas where we’ve experienced a big reduction in time to hire is with our high volume hourly positions,” explains Moses. “People might assume that hourly candidates won’t embrace this technology, but we have over a 70% take rate and every position from bellman to food and beverage staff are using On Demand Interviews. When we began using HireVue for our hourly hires, we recognized immediate time savings. Ten times the productivity doesn’t even give this technology justice,” Moses adds. “Ultimately, by saving time in the recruiting process, the management team is able to focus on their customers.”
“Adding the human element back into our hiring process has really changed the dynamic and quality of our hires and improved our brand,” comments Moses. “Candidates are now able to convey their skills and experience in a way that resonates with the hiring team. By also implementing a variety of question types and interview scenarios, they are immersing their candidates in real life situations and you are able to see their visual experience and reaction to that situation.” Moses summarizes, “If they’re able to tell their story, it’s a lot more dynamic than reading about it on paper.”
“HireVue Digital Assessments allows our recruiting team to focus on reviewing the best quality candidates first, rather than sifting through hundreds and thousands of candidates to find the diamonds scattered throughout. This allowed us to shorten our time to hire from 6 weeks to 6 business days!”
- Amber Weaver, Senior Director Corporate Recruitment, Global Systems and Programs, Hilton Worldwide