HMH’s ability to identify ideal candidates earlier on in the process provided them confidence in the candidates they were flying in for a final interview and found they did not have to bring in as many candidates face to face.
“We are flying in about half of the candidates we were prior to HireVue. We used to bring 3-5 candidates for a final face-to-face interview, and now it has been reduced to 1-2; saving cost, energy, and most importantly, the hiring manager’s time,” Trudeau explains.
With a dispersed salesforce spread out around the country, Ramsayer says his team appreciates the flexibility of digital recruiting.
“Most of our team is home based so the ability to watch candidate interviews at any time is a huge convenience,” he says. “This is the number one cost and time savings tool that we’ve seen. We’re able to find a candidate, review them immediately and feel comfortable with moving them on in the recruiting process.”
“We truly have 24x7 recruiting with digital. If I have time in the evenings at home, it’s so easy just to pull up my iPad and start reviewing candidates. The entire hiring team has been so impressed with the flexibility and convenience that digital recruiting brings,” adds Trudeau.
“I'VE NEVER DONE THIS BEFORE AND I THOUGHT IT WAS PRETTY COOL! THE PREP TIME WAS GREAT TO PREPARE MY ANSWERS.”
“THIS EXPERIENCE WAS GREAT. I WISH OTHER COMPANIES WOULD UTILIZE THIS SERVICE.”
– CANDIDATE FEEDBACK
Houghton Mifflin Harcourt is passionate about their candidate experience and tracks their candidate feedback with a Net Promoter Score.
“Our candidates have been overwhelmingly positive about the digital interviewing experience,” says Trudeau. “Our current NPS score is at a 60 which is just a phenomenal score.”
“The candidates have also expressed appreciation that we embrace technology. We are a digital company ourselves and now candidates can see that we don’t just ‘talk the talk’ but we ‘walk the walk’ and we’re innovative with recruitment.”
“Candidates appreciate the convenience that digital interviewing allows as much as we do,” says Trudeau. “Over 50% of our interviews are completed during non-business hours and they are also leveraging mobile capabilities on both iOS and Android devices.”
“You have to have a true partnership between the business and human resources. This was a huge collaborative effort that isn’t just about impacting a process — this impacts revenue. Always be open to ideas and be receptive to improving a process to solve problems and have a major impact within your organization,” concludes Ramsayer.