SHIPT GROCERY DELIVERY SERVICE TRIPLES RECRUITING CAPACITY & ACCELERATES HIRING TIME TO 3 DAYS

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Drove 300% Business Growth
Reduced Hiring Time by 80% - From 13 Days to 3 Days
Reduced Hiring Time by 80% - From 13 Days to 3 Days
Tripled Recruiting Capacity with Half the Resources
Tripled Recruiting Capacity with Half the Resources
60% of interviews on mobile and 35% outside business hours
60% of interviews on mobile and 35% outside business hours
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Scaling Operations Inefficient with Traditional Talent Methods

New city launches are a top level priority for Shipt. In 2015, Creel and his talent acquisition team immediately identified the challenges of scaling their recruiting model to meet the needs of the business.

“Our original interviewing process was inefficient,” Creel explained. “We had a team of 9 recruiters aiming to do a Skype or Facetime interview every 10 minutes with a goal of 6 per hour. Candidates would have technical difficulties and show up late or not at all, and oftentimes the recruiter would have to cut them off because the next interview was starting. It wasn’t a good candidate or recruiter experience, and ultimately wasn’t a system that allowed us to meet our hiring goals.”

Shipt Turns to HireVue OnDemand Interviews to Build Team of Shoppers

With status quo recruiting methods not meeting their needs, the talent acquisition team turned to HireVue’s digital video and predictive analytics to help attract and identify their team of shoppers. With HireVue, candidates can complete a video interview at their convenience with OnDemand Interviews.

Before HireVue — 13 Days

Before HireVue — 13 Days

After HireVue — 3 Days

After HireVue — 3 Days

“Our team couldn’t watch the interviews as quickly as they were coming in. Now we’re watching them in a matter of hours and we truly have the ability to have shoppers shopping within the same day that they apply.” — Jason Creel, Director of Recruiting and Launch

Shoppers Start Shopping Nearly 80% Faster - Potentially Same Day as Application!

By eliminating scheduling conflicts and live interviews, candidates are applying and filming their video interview within one day.

“Our team couldn’t watch the interviews as quickly as they were coming in,” shared Creel. “Now we’re watching them in a matter of hours and we truly have the ability to have shoppers shopping within the same day that they apply.”

On average the time from applying to shopping has gone from 13 days to 3 - 80% faster.

Expands Into 20+ Markets With No Additional Recruiting Support

Many people look at our growth of launching 3 to 4 markets a month and assume we’ve had to grow our recruiting team substantially to scale,” said Creel. “It’s actually the opposite. With our old hiring method, we had a team of 9 recruiters, but with HireVue we are down to 5. We’ve been able to triple our interview numbers with half of the staff. In 6 months we’ve conducted over 30,000 interviews and hired thousands of shoppers which is phenomenal with a team our size.”

“In order to scale quickly we needed to leverage technology, HireVue was our answer and continues to be one of the most important partnerships we have!”

“In order to scale quickly we needed to leverage technology, HireVue was our answer and continues to be one of the most important partnerships we have!”

Video Increases Confidence For Member Experience

“With HireVue’s video interviews, we are able to get a good feel for the Shoppers we hire. We confidently send them to shop for our members and deliver groceries to their home. We can ensure they represent our brand, provide a positive experience, and are good at problem solving and time management. Leveraging digital video reassures us that we’ve hired the best talent to serve our members well.”

Team Acceleration Technology is a Win for Candidates & Recruiters

“The process is so much smoother, there is no more frustration or rushing to get to the next interview. With the ability to share interviews with other teammates, we’ve increased collaboration. The candidates also enjoy interviewing within the comfort of their own home, on their own time. Over 60% of interviews are completed via a mobile device which adds to our speed and agility. Overall, moving to HireVue has resulted in nothing but positives for our organization.”

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