It’s well-documented in business today that poor customer service impacts customer retention, referrals and potential new business. The same has been true for job seekers, and for too long employers were resistant to treating the candidate as the primary customer of recruiting.
In this video, Kevin will share global research insights on the business benefits of improving the recruiting process and candidate experience including:
When the candidate experience goes bad, negative resentment can compel candidates to share their experience with their inner circle and publicly online
How candidates will take their alliance, product purchases, and relationships elsewhere when they have a poor experience -- and how they’ll increase it when it’s great
What talent acquisition teams could do to improve candidate experience throughout the recruiting cycle
A good candidate experience can generate revenue - proof positive that it's worth the investment.
Kevin is the Talent Board vice-president responsible for all aspects of the Candidate Experience Awards Program and other Talent Board activities for North America. Kevin is a certified talent acquisition strategist and human capital strategist by HCI and has over 17 years of domain expertise and familiarity with the HR and recruiting technology marketplace. He remains a top social influencer in leadership, human resources, talent management and recruiting
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