OnDemand Webinar: How The Co-operative Bank took action to turn DE&I ideals into outcomes

Many senior executives and talent leaders want to drive positive change in the areas of diversity, equity and inclusion – but have been struggling to do so.

As we emerge from the pandemic against a backdrop of widespread social change movements, we have a once in a lifetime opportunity to reset and turn our DE&I ideals into action when hiring new talent.

One organisation doing this is The Co-operative Bank. As the world’s first customer-led ethical bank, it has DE&I at its heart and is on a journey to mirror its customer base and better represent the people it serves.

Watch Richard Matthews, Head of Talent and Resourcing at The Co-operative Bank, shares their story and gives practical advice on how it:

  • Delivered new hire numbers that were 93% over forecast – and while enhancing the candidate experience
  • Progressed the gender hiring split from 70 / 30 to 50 / 50 for all levels of the business in 2021
  • Removed 90% of unconscious bias and empowered employees to feel comfortable in the hiring decisions they make
  • Used hiring technology to hire more openly, fairly and turn its DE&I goals into reality

Discover how The Co-Operative Bank is pioneering DE&I practices in hiring and producing clear outcomes while other organisations are still talking about it.


Greg Kieran

Greg Kieran, Manager, Solution Architecture at HireVue
Greg manages our Solutions Architecture practice for EMEA and has a passion for solving business challenges with the use of technology. Since joining HireVue, Greg has worked with companies like BP, Shell, IKEA, BT, Unilever. British Airways in helping to redesign their Talent Acquisition journey. When he’s not geeking out on the latest technology, Greg fills his spare time as a busy father of 3 young kids, watching rugby and completing DIY projects.

Richard Matthews

Richard Matthews, Head of Talent and Resourcing at The Co-operative Bank
Talent leader Richard Matthews has extensive knowledge across the UK financial services industry building his experience through Agency, RPO and In-house roles and currently leading the In-House Talent Acquisition function at the UK’s original Ethical bank.